What are the responsibilities and job description for the Desktop Support Technician position at AMERICAN FURNITURE RENTALS INC?
Job Details
Description
We are seeking a motivated and skilled Desktop Support Technician to join our dynamic team. The ideal candidate will have 1-3 years of experience in help desk support, a bachelor's degree in information technology or a relevant experiential equivalent and will hold industry certifications such as CompTIA A , Network , or equivalent. This role requires excellent problem-solving skills, a strong technical background, and the ability to provide top-notch customer support.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer inquiries via phone, email, or in-person, ensuring a high level of customer service and satisfaction.
- Diagnose and resolve technical hardware and software issues, escalating complex problems to senior staff when necessary.
- Install, modify, and repair computer hardware and software.
- Perform regular maintenance tasks, such as software updates, system backups, and antivirus management.
- Maintain accurate records of issues and resolutions using the help desk ticketing system.
- Assist in the development and implementation of IT policies and procedures.
- Train end-users on hardware and software applications to enhance their technical proficiency.
- Monitor and maintain systems through software updates, security patches, and system backups to optimize performance and functionality.
- Contribute to developing and maintaining a knowledge base by documenting common issues and solutions to streamline support processes and enable self-service options for users.
- Translate technical jargon by interpreting complex technical concepts into understandable language for non-technical users.
- Analyze trends by identifying recurring technical issues and patterns, contributing insights to continuous improvement efforts and proactive problem-solving.
Qualifications
- 1-3 years of experience in an IT help desk or technical support role.
- Bachelor's degree in information technology or relevant experiential equivalent.
- IT industry certifications such as CompTIA A , Network , or equivalent are a plus.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems (Windows, IOS, Android) and software applications.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer. We proudly uphold EEO and Affirmative Action principles, ensuring an inclusive workplace where every individual is valued and no one is discriminated against based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
