What are the responsibilities and job description for the Special Events Account Executive position at AMERICAN FURNITURE RENTALS INC?
Job Details
Description
BASIC FUNCTION: To support the company’s sales goals through effective sales techniques and exceptional customer service
Qualifications
RESPONSIBILITIES:
• Establish, grow and maintain effective relationships with assigned accounts
• Answer incoming sales calls, written inquiries, and inbound requests
• Develop and maintain relationships with special events clients
• Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.
• Present company products and services to both current and prospective clients
• Prepare price quotes to new and existing clients
• Attend networking and industry events to help promote the AFR brand
• Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)
• Assist in Collections efforts for all assigned Special Events Accounts
• Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)
• Review and report complaints received from customers and recommend corrective action to management
• Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.
• Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.
• Identify and research potential sales leads to visit, along with leads generated by inside sales team.
• Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.
• Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.
• Entering information related to potential leads and existing clients
• Create presentations for client’s individual event needs, as well as in-person meetings.
• Help client’s design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.
• Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
• Attend all Sales/Ops weekly meetings
• Attend 3-5 Networking Events per month
• Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
• Assist in communication with clients related to aging and billing.
SKILLS:
• Excellent oral and written communication and presentation skills
• Solid computer skills (Salesforce & Microsoft knowledge preferred)
• Customer service, interpersonal and negotiation skills
• Organization, planning and time management skills
• Stellar networking skills
• Excels in new account business development
• Experience in sales calls and in-person presentations
EDUCATION/TRAINING: Bachelor’s degree or equivalent
EXPERIENCE: Two or more years of outside sales success
