Warehouse Customer Load Out Associate

Department: Customer Pick Up

Shift: Various shifts from 9:00am-10:00pm

Reports to: Customer Pick Up Manager

Job Summary:

As a Customer Load Out Associate, you will help provide excellent customer service to our customers picking up their items from the dock. You will pick and pull merchandise, load and unload merchandise to and from other AFW facilities, load out customers in a safe and efficient manner, and any other task as asked by the AFW management team. The ideal Customer Load Out Associate develops strategies to improve customer service, adheres to quality expectations and standards, and has excellent attention to detail. If you are eager to help our customers and make a difference, then AFW is looking for you!

Duties/Responsibilities:

Typical duties include but are not limited to:

• Commitment to AFW’s safety policies and procedures and ability to promote safety awareness.
• Greet customers promptly and professionally.
• Wrap, load, and secure merchandise into the customer’s vehicle without damaging the merchandise or the vehicle.
• Confirm that customer receives correct merchandise.
• Inspect AFW rental vehicles and fill out the appropriate paperwork.
• Uncrate and re-create merchandise for inspection when requested.
• Identifying and reading reports, tickets, and UPC labels.
• Operate material handling equipment to move products within the warehouse.
• Efficiently work independently of direct supervision.
• Able to have a flexible schedule and work all shifts, holidays, and weekends.
• Maintain a clean and safe work environment.
• Work as a team member by interacting and communicating with fellow associates in a cooperative, constructive manner.
• Ensure department, walking lanes, and nearby areas are clean and professional.
• Ensuring your safety and the safety of all others at all times.
• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Abide by all company policies and procedures.
• All other duties assigned by the Customer Pick Up Manager as directed.
• All training provided by AFW
  

Opportunity for Growth:

As a Customer Load Out Associate, you are eligible to be a part of the Career Progression Program. This allows you the opportunity to increase your skills set within the department, earn a higher rate of pay, and take the steps to advance your AFW career.

Compensation Package:

Pay rate: Hourly range from $17-$19 DOE. Shift Differential for weekends and afternoons!

Supervision Given and Received:

This position has no supervisory responsibilities. This position is supervised directly by the Customer Pick Up Manager.

Required Skills/Abilities:

• Ability to become certified in the operation of warehouse equipment.
• Ability to be trained on the correct use of personal protective equipment (PPE).
• Have a strong independent work ethic.
• Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.
• Ability to read, understand and follow oral and written instructions accurately.
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Ability to prioritize tasks when appropriate.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Knowledge of the correct lifting/team lifting techniques, and the ability to perform the correct lifting/team lifting techniques.
  

Personal Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
• Mathematical Skills -Basic math skills required. Ability to add, subtract, multiply, and divide in all units of measure and use whole numbers.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork – Contributes to building positive team spirit; supports everyone’s efforts to succeed and offers to help others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
• Organizational Support – Follows policies and procedures; supports AFW’s goals and values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Safety and Security – Observes and practices safety and security procedures and initiatives.
• Attendance/Punctuality – Is consistently at work and on time.
  

Computer Skills:

Basic computer skills required.

Certificates and Licenses:

None required. Prior experience operating warehouse equipment, such as forklift, pallet jack, and cherry picker helpful but not required.

Education and Experience:

High school diploma or GED is preferred.; equivalent combination of education and experience accepted in lieu of diploma.

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• Ability to move, lift, carry, push, pull, and place objects weighing 50-100lbs
• Able to work shifts that are 8-12 hours long.
• Ability to work 0 to 35 feet above the ground.
• Able to work in various weather conditions. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• Ability to work under fluorescent lighting and on concrete flooring
• Ability to work in climate affected by outside conditions and with a considerable exterior noise

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!