Evening Intake-Certification Specialist-The Dorms

ABOUT THE COMPANY

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Intake Certification Specialist is the first point of contact for all clients. Provided the intake service to determine eligibility of homeless veterans moving into The Dorms Residential Center. Reviews HMIS reports for data accuracy and inconsistencies and performs HMIS activities on all clients associated with the Residential Center that includes securing enrollment, exit inputs and corrections. The incumbent is also responsible for answering the telephone and directing telephone calls to residents, staff, and visitors in an expeditious and timely manner. Greets, assists, and directs visitors entering the Residential Center for Veterans. Primary responsibility is to assist the program by generating, monitoring, and maintaining various internal and external resident rosters to include resident reporting. Work schedule is 11 pm to 7 am, M-F.

JOB DUTIES & RESPONSIBILITIES

• Must have a high school diploma or GED, and some college hours is preferred.
• Prefer that applicants have at least four (4) years of work-related experience in customer service and general office procedures.
• Must be able to handle multiple activities, be dependable, self-motivated, work independently and/or as a team player.
• Must have computer skills and a good working knowledge of Word, Excel, Outlook, and Access.
• Must possess pleasant demeanor, excellent verbal and writing communication skills.
• Must have own transportation to be used during work hours, a current Texas driver’s license and appropriate automobile liability insurance.
• Must be able to pass a background check, drug screen and driving record check.

REQUIREMENTS & QUALIFICATIONS

• Must be a high school graduate, and some college hours are preferred. Prefer that applicants have at least 2 years’ experience in responsible office position, and experience must include computer knowledge of software programs. Other experience with general office equipment, i.e., copiers, mailing machines, scanners, and multi-line phone systems is preferred.
• Must have access to reliable transportation.
• Must always have a current Texas driver’s license.
• Must have applicable automobile liability insurance at all times.
• Must pass drug testing and background check.
• All personnel of the organization must be bondable.

SCHEDULE

• 40-hour work week
• 11 pm to 7 am, M-F

BENEFITS

• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Base 25K Life insurance (employer paid)
  • Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
  • Short term & Long-term disability insurance (employee paid)
  • Supplemental insurance
• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period
• 14 paid holidays

Employer reserves the right to hire the most qualified person if no applicants meet minimum qualifications.

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.