What are the responsibilities and job description for the Clubhouse Maint Attend position at American Golf?
Overview
ABOUT AMERICAN GOLF
American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.
Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.
We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.
Responsibilities
Job Purpose
The Clubhouse Maintenance Attendant is responsible for maintaining the clubhouse building and grounds. Under direction of management, the Clubhouse Maintenance Attendant provides exceptional customer service by answering guest questions and being knowledgeable about club events and course conditions; also maintaining the appearance and functionality of the clubhouse grounds and building, and stocking/organizing all common areas.
Responsibilities
- Utilize “ACE Service Absolutes” by acknowledging, greeting and thanking all members and guests
- Maintain building interior by dusting and polishing furniture, equipment, mirrors and fixtures; washing windows, counters, sinks, toilets, walls and ceilings; dusting lockers; sweeping, scrubbing and waxing floors; vacuuming carpets; watering plants; replacing light bulbs; replenishing tissue, towels and soap in rest rooms and locker rooms; collecting and disposing of trash.
- Assist in maintenance of clubhouse grounds by trimming hedges and shrubs, mowing and edging turf
- Complete equipment and building repairs such as minor plumbing, electrical, painting, tile setting, brick laying and carpentry
- Inform management of potential problems by reporting special customer requests, supply shortages, broken or missing equipment or fixtures
- Maintain continuity of service by obtaining event information from all departments in order to follow through with special cleaning or maintenance requirements/requests
- Maintain safe working environment by complying with all safety procedures, rules and requirements
- Provide training, direction and evaluate the work of other Clubhouse Maintenance Attendants.
- May handle locker rentals and other interactions with guests.
- May assist Superintendent with capital improvement projects for major improvements to the clubhouse
- Implement and support all AGC initiatives and programs as requested by management
Qualifications
Qualifications
- Ability to effectively communicate with co-workers, customers and management
- Ability to operate and effectively use various tools, a vacuum, ladder, mop and workhorse cart
- Demonstrate strong attention to detail
- Possess strong customer service skills
- Work well under pressure, coordinating multiple issues at any given time
- Work well unsupervised with the ability to manage time efficiently
- Valid driver’s license is required
Education
- Specialty/Technical Training required and 2 years of related experience in general maintenance skills, repair/construction, or equivalent combination of education and experience
Skills/Abilities/Personal Characteristics
- Flexible
- Efficiency
- Verbal and Written Communication
- Basic Math and Tool knowledge
- Customer Service
- Teamwork
- Energy Level
- Thoroughness
Working Conditions
- Days and hours of work will vary by schedule and business needs
- Evening, weekend, and holiday work will be required
- While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions
American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
