Event Coordinator - Diamond Bar

Overview

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Responsibilities

Job Purpose

 The Event Coordinator is responsible for promoting, planning, organizing and executing gold tournaments. Under the direction of the Event Manager, the Event Coordinator works closely with members and guests to identify requirements and expectations for each event.

Responsibilities

• Acknowledge, greet and thank all members and guests
• Assist Event Manager with maintaining an effective “Trace File” or “Tickler” file system, administrative duties including generating, revising and distributing event contracts and work orders, collecting deposits or payment from tournament host; marketing efforts including contact database maintenance, responding to leads, scheduling course tours, etc.; logistical requirements including communication with appropriate departments to ensure course and facility readiness
• Maintain customer service standards during event by observing performance of food and beverage personnel and pro shop staff, providing assistance as necessary
• Ensure host satisfaction by establishing a close working relationship prior to and during the event; addressing host questions or concerns; attending tournament and being available to accommodate the needs of participants; referring any participant grievances to Event Manager
• May be required to work overtime as needed to attend tournaments
• Implement and support all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Qualifications

Qualifications

• Administrative and Sales experience preferred
• Excellent customer service orientation and a focus on customer satisfaction is required
• Proficient in computer software including Microsoft Word and Excel
• Basic math skills to calculate figures, percentages, etc. required
• Ability to communicate effectively with clients, co-workers and management required
• Solid time management, organization and prioritization skills, ability to work with little or no direct supervision
• Valid driver’s license required

Education

• High school diploma required (2-year college degree preferred)

Skills/Abilities/Personal Characteristics

• Flexibility
• Motivation
• Self-starter
• Verbal and Written Communication

• Basic Math
• Customer Service
• Teamwork
• Friendliness
• Energy Level
• Thoroughness
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.