Golf Shop Assistant - Mission Trails Golf Course

ABOUT AMERICAN GOLF American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity. Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike. We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience. Job Details Job Purpose The Golf Shop Assistant is responsible for providing excellent customer to members and guests. Golf Shop Assistants play an intricate part of the success of the Pro Shop and help overall tracking of golf play. Responsibilities Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day Handle member/guest service issues in a prompt and effective manner May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment Ensure service continuity in the pro shop by maintaining a flexible work schedule Assist the General Manager in the delivery of staff meetings Implement and support all AGC initiatives and programs as requested by management Other duties may be assigned by management Additional Information Qualifications Basic math skills, the ability to write and communicate clearly required Experience handling customer service issues, cash and credit card transactions Education High school diploma or GED Skills/Abilities/Personal Characteristics Flexibility Verbal and Written Communication Basic Math Customer Service Resolve Conflict Teamwork Friendliness Energy Level Thoroughness Efficiency Working Conditions Days and hours of work vary by schedule and business needs. Evening, weekend, and holiday work will be required. While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.