Service Supervisor

Company Overview

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Details

Job Purpose

The Service Supervisor is responsible for providing service that exceeds guest and member expectations by proactively embracing service standards, adhering to safety regulations, and gaining the knowledge to assist guests with their needs. Under the direction of the General manager, the Service Supervisor excels at providing a memorable guest experience and supervises outside services staff, golf cart fleet and driving range.

Responsibilities

• Acknowledge and greet all members and guests; providing instruction on proper cart handling; loading clubs on the golf carts as needed and responding to member or guest concerns in a professional manner
• Ensure maintenance of golf cart fleet by overseeing or performing duties including: washing or detailing the carts daily; stocking cart amenities (pencils, scorecards, tees, cooler, etc.); removing trash after each use; ensuring proper fuel or power to carts; inspecting each cart for mechanical problems as it is to be taken out; counting and securing all carts at closing; reporting all mechanical problems (including brakes, tires, bag straps, steering, etc.)
• Maintain range is in proper condition by overseeing or performing duties including: ensuring an adequate level of range balls; collecting, cleaning or delivering balls; rotation of mats; ensuring functioning of lighting equipment; tee alignment; maintaining clean water in club cleaner and ball washer; trash removal; ensuring proper fuel and oil levels for tractor; greasing fittings; perimeter golf ball picking; culling of cracked or damaged range balls
• Manage the outside services staff by interviewing candidates; making recommendations for hire; orienting, training, assigning, scheduling and evaluating staff; supervising performance and carrying out disciplinary action as needed in accordance with AGC policies and applicable laws; ensuring staff adherence to AGC and various manufacturer’s safety guidelines
• Perform routine maintenance on carts such as: changing flat tires, changing spark plugs, etc.
• Perform routine maintenance of range environment such as: changing or filling water in coolers on the course, emptying trash cans in work area, parking lot and clubhouse
• Implement and support all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Additional Information

Qualifications

• Ability to work a flexible schedule
• Experience in customer service, preferably in the golf/hospitality/service industry
• 1-2 years of experience in personnel management with the ability to effectively build and foster a team environment
• Excellent interpersonal communication and customer service skills required
• The ability to operate the following equipment: golf cart, golf ball picker, ball washer, ball dispenser, pressure washer and golf cart jack
• Valid driver’s license required

Education

• High school diploma or GED

Skills/Abilities/Personal Characteristics

• Flexibility
• Verbal and Written Communication

• Customer Service
• Teamwork
• Friendliness
• Energy Level
• Thoroughness
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to outside weather conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, or sharp objects. The noise level in the work environment is usually moderate.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.