What are the responsibilities and job description for the Call Center Representative position at American Health Associates Inc?
Description
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: Customer Service Representative
RESPONSIBILITIES:
- Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
- Enter data into a specialized computer system;
- Dispatch AHA's Mobile Phlebotomists and Couriers;
- Track specimen collection and reporting;
- Trouble shoot missing, incomplete, and incorrect orders;
- Must have the ability to interact effectively and professionally with clients and coworkers always;
- Exceptional Customer Service skills, a must.
Requirements
QUALIFICATIONS:
- High School diploma
- 1-year of customer service experience in healthcare, preferred.
- Detail oriented with ability to multi-task daily.
- Knowledge of lab test orders; solid understanding of the importance of critical results.
- Excellent customer service and telephone etiquette skills required.
- Effective verbal and written communications, especially listening skills.
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
- Advanced computer skills.
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
- Ensure patient privacy, confidentiality, and HIPAA are upheld always.
- "Team Player" mindset a must!
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
