What are the responsibilities and job description for the Customer Service Representative position at American Health Associates?
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE : Customer Service Representative
RESPONSIBILITIES :
- Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
- Enter data into a specialized computer system;
- Dispatch AHA's Mobile Phlebotomists and Couriers;
- Track specimen collection and reporting;
- Trouble shoot missing, incomplete, and incorrect orders;
- Must have the ability to interact effectively and professionally with clients and coworkers always;
- Exceptional Customer Service skills, a must.
Requirements
QUALIFICATIONS :
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
