What are the responsibilities and job description for the Float Patient Service Representative position at American Health Imaging?
US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and over 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.
The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.
Schedule: This is a full-time position working Monday through Friday. You must be able to cover all shifts (7 AM-3 PM, 10 AM-6 PM, or 2 PM-10 PM)
Location: This role requires the ability to cover various shifts and float between multiple locations, including Hiram, Douglasville, West Cobb, and Marietta. Candidates who can also travel to Sandy Springs and/or Rome, highly desired
Mileage reimbursement will be provided for travel to any locations outside of your designated home base.
Duties/Responsibilities:
The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.
Schedule: This is a full-time position working Monday through Friday. You must be able to cover all shifts (7 AM-3 PM, 10 AM-6 PM, or 2 PM-10 PM)
Location: This role requires the ability to cover various shifts and float between multiple locations, including Hiram, Douglasville, West Cobb, and Marietta. Candidates who can also travel to Sandy Springs and/or Rome, highly desired
Mileage reimbursement will be provided for travel to any locations outside of your designated home base.
Duties/Responsibilities:
- Demonstrates the company’s values in daily activities
- Greets patients, families, and visitors in a courteous and helpful manner
- Ensures the accuracy of patient data entered in the RIS
- Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
- Engages customer needs and preempts needs for later service recovery
- Supports walk-in and physician office scheduling calls directly to the center
- Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
- Schedules and confirms walk-in diagnostic exams and procedures
- Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
- Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
- Completes CD burning for patients and physicians who request unit digitals
- Communicates to the patient or patient representative any financial responsibility
- Calmly handles patient experience and customer service issues
- High School Diploma or equivalent required
- At least one (1) year of office experience in a healthcare setting preferred
- Strong Customer Service experience
- Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
- Requires computer-related activities for extended periods
- Requires the ability to see, hear, speak, write, and key
- Medical / Dental / Vision / Life / Pharmacy Plans
- Monthly Bonus Opportunity
- 401(k)
- Paid Short-Term Disability
- Paid Vacation Time
- PTO Accrual Beginning Day 1
- Colleague Referral Bonus Program
