What are the responsibilities and job description for the Patient Service Representative position at American Health Imaging?
US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and over 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.
American Health Imaging - Decatur is seeking a highly driven and dependable Patient Service Representative (PSR) Full-time to join our team in Decatur for evening coverage. The ideal candidate will be self-motivated, capable of working independently without supervision, and committed to delivering exceptional patient care. This role requires outstanding customer service skills, accountability, and discipline to ensure an excellent patient experience.
Schedule:
American Health Imaging - Decatur is seeking a highly driven and dependable Patient Service Representative (PSR) Full-time to join our team in Decatur for evening coverage. The ideal candidate will be self-motivated, capable of working independently without supervision, and committed to delivering exceptional patient care. This role requires outstanding customer service skills, accountability, and discipline to ensure an excellent patient experience.
Schedule:
- Monday - Friday: 8:00 AM – 7:00 PM
- Deliver exceptional customer service to patients and their families.
- Handle check-ins, registration, and scheduling accurately and efficiently.
- Maintain professionalism and a welcoming demeanor in all interactions.
- Address patient inquiries or escalate them to the appropriate departments.
- Ensure accurate and up-to-date patient records and documentation.
- Adhere to company policies and procedures while maintaining a patient-focused approach.
- Prior experience in a customer service or healthcare setting is preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and stay productive with minimal supervision.
- Reliable transportation to and from the Decatur center.
- Exceptional organizational and time management skills.
- A positive attitude and a commitment to providing outstanding patient care.
