Supervisor, Patient Service Representative

US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and over 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.

American Health Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Birmingham, AL. (Grandview location)

Shift will be Monday - Friday 8am - 4:30pm

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Education and Experience:

• High School Diploma or equivalent required.
• 2-3 years office experience in a healthcare setting
• Excellent customer service skills

Robust benefit offerings include:

• Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
• 401(k)
• Employer Paid Short-Term Disability
• Employer Paid Life/AD&D
• Voluntary Life
• Paid Maternity Leave
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

We are in search of candidates that exhibit rock star potential to include an enthusiastic spirit and a can-do attitude to being successful. If this is you, why waste your knowledge and skills on just any ordinary imaging department, consider American Health Imaging.
Check out our really Company Page (really.com/cmp/American-Health-Imaging)

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U.S. Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.