Senior Business Operations Director

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Senior Business Operations Director within our Orange County Inland Empire Coachella Valley (OIC) Division based in Irvine, California.

The Senior Business Operations Director position is responsible for effectively developing, planning, managing and implementing operations and special events for the Division to ensure overall success of division revenue, health impact and volunteer engagement goals. This includes independently managing the planning and execution of events, division operations, fiscal compliance and facilities. Ensures full compliance with applicable laws, ordinances and policies for safe, effective and efficient operations and service delivery.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting commitment to fostering an inclusive environment, our focus on work-life harmonization, and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Manages Coordinators consistent with the American Heart Association’s leadership competencies. Provides staff leadership in operations; event volunteer recruitment, orientation, training and recognition; event logistics and vendor management.
• Serves as the operations lead for the Division and primary liaison with Western States and National departments on facilities, finance/accounting, human resources, safety and security, and vendor management. Facilitates orientation and onboarding of division staff. Stays current with Region and National business operations standards and requirements.
• Manages the property and facilities, ensuring that standards for safety and operational compliance and effectiveness are consistently met. Includes office/building daily operations in accordance with established policies and procedures; coordination of maintenance and repair work; maintaining disaster preparedness/emergency response plans for the office; ensuring office safety, security and risk management, and appropriately responding to property/facilities needs.
• Develops, plans and oversees volunteer recruitment and management. Trains volunteers and manages assignments on-site during event. Serves as the liaison with corporate volunteer leaders in managing employee participation at American Heart Association events.
• Provides logistics coordination for fundraising events including site contracts, infrastructure, lighting, sound, food and beverage, etc. Oversees the vendor contract process for assigned events to ensure that each site is following American Heart Association best practices, guidelines and procedures. Ensures vendors adhere to contractual obligations and perform as agreed upon, and negotiates remedies if obligations are not met. Evaluates and manages vendor relationships in order to ensure service levels are maintained or exceeded.
• Develops, tracks and manages to campaign budget. Manages invoices, expenses and related accounts for assigned campaigns/events.
• Oversees and directly performs Accounting Liaison (AL) and finance responsibilities including mail processing, cash receipts, accounts receivables, fiscal compliance.
• Leads customer relationship management (CRM) and event/campaign systems and data compliance for the Division. Creates and runs reports from internal databases and systems. Ensures that income targets, goals, weekly reports are timely, clear and effective in meeting leadership needs related to revenue. Ensures accuracy and adherence to the latest policies and practices of the American Heart Association as they relate to fiscal and event financials.
• As a member of the Region Operations Team, provides operations support to other division(s) as needed and effectively manages organizational culture of high accountability, engagement and performance including identifying and implementing continuous process improvements for operational excellence.
  
  

Qualifications

• Minimum of five (5) years’ experience that includes:
• Managing complex operations and projects in a high performing team environment with personal accountability for quality and results.
• Ability to organize and manage multiple projects, prioritize tasks and meet deadlines with proactive communication, thorough planning and execution and allocating/providing resources, additional support or training.
• Highly effective interpersonal and communication skills. Ability to consistently maintain a professional, calm and friendly manner in creating positive customer experiences externally and internally.
• Proven problem-solving skills with the ability to identify potential issues that may impact organizational productivity and/or compliance and address proactively and timely.
• Effective project management and event management skills in a dynamic environment with multiple stakeholders.
• Experience in positively managing change including anticipating and championing organizational change, creating contingency plans, proactively considering short-term and long-term impact.
• Experience in negotiating services and managing service level agreements
• Ability to travel locally for event preparations and day of event coordination; requires access to reliable transportation at all times on an immediate basis.
  
  

Here are some of the preferred skills we are looking for:

• Bachelor’s degree may be preferred in supporting the required level of skill, knowledge and experience required.
• Knowledge of the American Heart Association’s standards and procedures.
• Experience with sales or fundraising strategies
• Experience managing staff and volunteers
  
  

Compensation & Benefits

Expected pay range will be $74,000 annually to $81,000 annually. Pay is commensurate with experience; geographic differentials to the pay range may apply. American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs;elgibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
  
  

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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Posted Date 5 hours ago (3/7/2025 11:31 AM)

Requisition ID 2025-15255

Job Category Administrative Support

Position Type Full Time