What are the responsibilities and job description for the Full-Time Call Center Representative - Member Advisor II - Northeast Philadelphia position at American Heritage Federal Credit Union?
American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5 : 00PM in the Contact Center along with time worked on Saturdays!
Responsibilities Include :
- Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and / or mail.
- Ability to analyze and identify member's questions / problems and refer / cross-sell a product or service through the use of the ACS system in order to meet the expectations / financial needs of the member.
- Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
- Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
- Act as a resource for the Member Advisors for questions and program support.
- Provides supervision in the absence of the Member Advisor Supervisor and / or Manager. Inform Supervisor / Manager of the coaching and assistance that was provided to the MA I upon their return.
- Provide feedback to Member Advisor Supervisor for coaching purposes.
- Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.
Requirements Include :
To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug / alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
Salary : $21 - $23
