What are the responsibilities and job description for the Reservations Agent position at American Heritage Railways of Missouri?
Division/Department: Branson Scenic Railway/Reservations
Job Title: Reservations Agent
Reports To: Reservations Manager
Type of Position: Non-Exempt/Hourly
Classification: Core
Compensation: $15 - $20
Core classified employees are eligible for the following benefits: Medical/Rx, Dental, and Vision plan with a portion of the premiums paid for by American Heritage Railways. Employer-funded HSA (for qualified employees), and Voluntary Life (premiums paid for by the employee), generous PTO plan, 401K plan with company-match, company provided Employee Assistance Program.
Job Summary: The Reservations Agent position serves as the initial point of contact for our guests- assisting in providing information about ticket options, departure times, train history and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment.
Essential Duties and Responsibilities:
- Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options and special offers.
- Answer questions about the Branson Scenic Railway history, route and ride while offering guidance on appropriate clothing and/or supplies guests should bring when booking a trip.
- Work in ticket window to assist guests, sell tickets, provide will-call bookings.
- Process reservation requests made in person, via phone or online through the company ticket software.
- Assist with stocking of brochures or other marketing materials within the depot.
- Other duties as assigned.
Education, Skill & Experience:
- Strong computer skills and ability to multitask, required
- Experience working in reservations, call-centers, hotel or other related fields strongly preferred
- Commitment and proven record of providing high customer-service to varied clientele a must
- Ability to work in fast-paced environment, in close quarters, and among large staff
- Cash handling experience with a focus on accuracy, required
Work Environment:
- Standing, sitting for 8 to 10 hours per shift
- Walking in and around industrial/railroad environment on uneven surfaces
- Occasional bending, twisting, lifting up to 25 pounds
Salary : $15 - $20
