What are the responsibilities and job description for the Medical Equipment Setup, CSR position at American HomePatient?
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
- Performs CPAP/RAD setups in a timely and professional manner
- May also perform setup of oxygen equipment and other DME in patients' homes as well
- This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
- Cleans rental equipment when returned to the center, in accordance with policies and procedures
- Maintain cleanliness and organization of warehouse/storage area
- Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
- Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
- Monitors mdINR Compliance report and follows up with non-compliant patients
- Manage the center's oximetry process
- Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
- Responsible for participating in on-call responsibilities for the center
- The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
- Represents the company through professional personal appearance, patient care activities
- May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
- Requires use of personal vehicle and a valid driver's license
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Requirements:
- Must have good interpersonal, verbal, and written communication skills
- Must be computer-literate
- Must be able to read and interpret instructions and effectively communicate them to patients
Education and Experience:
- Must have a high school diploma or equivalent
- Valid driver's license
- Completion of company's Equipment Certification Program
Physical Demands:
The employee must occasionally lift and/or move up to 25 pounds.
