What are the responsibilities and job description for the INSTRUCTIONAL DESIGNER position at American Homes 4 Rent?
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Join Our Team as an Instructional Designer
We are seeking an Instructional Designer to join our dynamic team. This role is integral to fostering employee education and planning across various departments within our company. The successful candidate will be instrumental in designing, developing, and delivering engaging learning solutions for our employees, and recommending training strategies and enhancements to our business units.
Responsibilities :
- Designs, creates, or updates documents, presentations, and videos utilizing eLearning and video software to provide reference documentation or content for instructor-led and eLearning courses. Analyzes business needs and recommends appropriate learning solutions; designs, develops, and delivers courses utilizing a full menu of delivery options including instructor-led, virtual, eLearning, and blended learning solutions. Creates processes, systems, role-specific, and / or special project training content for initiatives across the organization. Oversees the creation of training materials to maintain consistent branding and messaging. Contributes to the development of materials for company events; analyzes the effectiveness of training programs and focuses on ongoing improvement using recorded metrics. Develop and update content for processes and systems; works with learning management system administrator to track and report results of all training programs to key stakeholders; builds effective relationships at all levels of the organization to ensure quality training is provided in support of business objectives. Identifies and executes learning initiatives with department leadership and content subject matter experts; understands operational procedures to develop and execute training plans. Manages multiple projects through appropriate milestones and deadlines. Documents and communicates project updates and risks.
- Conducts classroom training, both virtual and in-person, covering customer interaction toolkits, software systems, knowledge base resources and coaching tools. Employs a range of training methods, including role-playing, simulations, team exercises, group discussions, polls, videos, and bite-sized lectures, for participant engagement. Identifies areas of opportunities within the training curriculum through trending patterns in new hire behavior, exam scores, and survey feedback. Initiates ticketing process for document and presentation updates to maintain and improve curriculum as needed. As the subject matter expert, provides feedback and approval during the internal review process for content being created or updated. Monitors, assesses, and measures classroom learning outcomes and participant behaviors, preparing detailed progress reports for departmental leaders. Conducts post-training surveys and communicates skill, knowledge, and behavior results to key stakeholders. Develops and implements coaching and follow-up training plans as necessary.
- Reviews and analyzes internal recorded calls, offers coaching and feedback to employees and departments. Recommends best practices and guidelines by identifying areas for improvement (i.e., employee demeanor, accuracy, adherence to policy, etc.) during issue resolution. Participates in monthly Quality Assurance meetings to ensure training content aligns with scoring expectations.
Requirements :
Build your career with us :
At AMH, we know what it takes to feel at home. Thats not just our product; its also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If youre ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com / careers.
CA Privacy Notice : To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http : / / employeeprivacy.amh.com /
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