What are the responsibilities and job description for the Customer Account Representative position at American Honda Finance Corporation?
American Honda Finance Corporation (dba Honda Financial Services and Acura Financial Services), a wholly owned subsidiary of American Honda Motor Co., Inc., helps to satisfy the financing needs of consumers of Honda and Acura vehicles, Honda and Acura accessories, as well as Honda motorcycles, power equipment, and marine products. AHFC offers financing in the form of both retail installment sales contracts and leases, depending on the product and the needs of the customer.
As a Customer Account Representative, you will help AHFC manage its portfolio risk by contacting customers to collect past due payments.
Key Accountabilities
- Answer customers’ questions and resolve their concerns
- Follow call pattern guidelines and achieve customer satisfaction measures
- Provide accurate information regarding customers’ accounts
- Provide account research and information
- Follow federal and state laws regarding account servicing
- Comply with established procedures and policies for account servicing
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.