Front Desk Clerk

Job Summary
American Hotel in Waseca, MN is seeking a reliable and personable Desk Clerk to provide excellent customer service during our ongoing renovation. This position is primarily for weekends, with additional hours available on weekdays as needed. As part of our team, you will help create a welcoming and smooth experience for our guests while managing the front desk operations.

Key Responsibilities:

• Greet guests upon arrival and check them in/out with a friendly, efficient manner.
• Answer phone calls, handle reservations, and provide information about the hotel services, amenities, and renovation updates.
• Ensure smooth communication between guests, management, and the renovation team to ensure minimal disruption.
• Assist with handling guest concerns, requests, and complaints professionally and in a timely manner.
• Maintain a clean, organized, and welcoming front desk area.
• Process payments and assist with billing inquiries.
• When not busy at the desk, Laundry needs to be done if there is any.
• Collaborate with other hotel staff to ensure the renovation process is managed smoothly for guests.

Requirements:

• Previous customer service experience, preferably in hospitality.
• Strong communication skills and a positive attitude.
• Ability to remain calm and professional in a fast-paced environment, especially during the renovation period.
• Availability to work weekends as a priority, with flexibility for weekday shifts as needed.
• Ability to adapt to changes and assist with various tasks as the hotel undergoes renovations.
• Basic computer skills and knowledge of hotel management software is a plus.

Preferred Qualifications:

• Experience working in a hotel or similar hospitality environment.
• Bilingual skills are a plus.
• Ability to handle minor maintenance issues or direct guests to the appropriate person when needed.

Job Types: Full-time, Part-time

Pay: $11.50 - $15.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• Weekends only

Work Location: In person

Salary : $12 - $15