Job Description
At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview :
Could you be our next Customer Service Representative? American Income Life is looking for an experienced Customer Service Representative to join the team!
In this role, you will be providing excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and / or interested third parties.
- This is a remote / work from home position
What You Will Do :
Heavy phone contact with policyholders, providers and interested third partiesProcessing policyholder requests from correspondence, phone calls and emailsReview and maintain new and revised procedures regarding policy informationMaintain department standards for number of calls, average handle and time managementCustomer service background and good phone skillsExcellent communication, both written and oral, and organizational skillsMust be able to maintain confidentialityExcellent alpha and number recognition skillsDemonstrated mathematical abilitiesBasic PC skillsAble to handle high stress situations calmly and with tact and professionalismStrong decision-making skills with the ability to analyze situations and make logical conclusions.Regular and predictable attendance requiredWhat You Can Bring :
High school diploma or equivalent. Some college preferred.At least one year of office experience preferred.Telecommunications experience a plus.Life and Health insurance background and knowledge of insurance operations desired.Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.Customer service background and good phone skills.Excellent communication, both written and oral, and organizational skillsMust be able to maintain confidentiality.Excellent alpha and number recognition skillsDemonstrated mathematical abilities.Basic PC skills.Able to handle high-stress situations calmly and with tact and professionalism.Strong decision-making skills with the ability to analyze situations and make logical conclusions.Regular and predictable attendance required.Must be able to type at least 30WPM.Pay differential available for Bilingual employees (Eng / Span).Reliable and predictable attendance of your assigned shift.Ability to work Full-Time and / or Part-Time based on the specific position for which you're applying.You must reside in the Greater Houston Area, have high-speed internet (20mbps / Upload), and a smartphone for this role. AIL will provide a company workstation to you.How American Income Life Will Support You :
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at American Income Life :
Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life FieldOpportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters. Learn More
