What are the responsibilities and job description for the Customer Service Representative - On-site Waco, TX position at American Income Life?
Job Description
Customer Service Representative
The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and / or interested third parties.
Primary Duties & Responsibilities :
- Heavy phone contact with policyholders, providers and interested third parties.
- Processing policyholder requests from correspondence, phone calls and emails
- Review and maintain new and revised procedures regarding policy information.
- Maintain department standards for number of calls, average handle and time management.
- Customer service background and good phone skills.
- Excellent communication, both written and oral, and organization skills.
- Must be able to maintain confidentiality.
- Excellent alpha and number recognition skills.
- Demonstrated mathematical abilities.
- Basic PC skills.
- Able to handle high stress situations calmly and with tact and professionalism.
- Strong decision making skills with the ability to analyze situations and make logical conclusions.
- Regular and predictable attendance required
Requirements :
Physical Requirements : Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.
