What are the responsibilities and job description for the ICM Testing Specialist - Remote position at American Income Life?
Job Description
At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview :
Could you be our next ICM Testing Specialist ? American Income Life is looking for an ICM Testing Specialist to join the team!
In this role, you will be responsible for a variety of tasks centered around the ICM agent compensation system. The position requires a strong Excel background, complex problem solving and the ability to work both independently and with a team. Duties include research into compensation programming and reporting, identification of system issues, careful review of proposed solutions and documentation of testing methods and results.
This is a remote / work from home position.
What You Will Do :
- Resolve email inquiries from agents, executives and internal company units regarding ICM functions or reporting.
- Review, research and resolve daily errors on agent records, policy transactions and other processing issues.
- Investigate possible problems with compensation functions or reporting. This involves research of program calculations, reporting mechanics and compensation system interaction with other company programs.
- Clearly document programming problems or requested programming changes and submit the necessary documentation for assignment to an IT team.
- Update and maintain testing documentation as needed.
- Actively participate in meetings and discussions with other team members and IT developers.
- Offer ideas and feedback during discussions to contribute to process improvement and issue resolution.
- Carefully and thoroughly test coding solutions to ensure results are accurate and there are no unintended impacts to other processes.
- Document testing methods and results and maintain testing records system.
- Screen shots and other information used for testing must be tracked and included with testing records.
- Interact directly with IT developers and other business units to address and resolve issues.
- Become familiar with multiple company processes involved with the compensation system. These include but are not limited to the creation of agent information records, the generation of new and ongoing policy transactions, calculation of advance, bonus and commissions, accounting transactions, agent charges and balances, and the exchange of information between ICM and other company programs.
- Ad-Hoc information gathering upon request.
- Support department functions as needed.
What You Can Bring :
How American Income Life Will Support You :
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at American Income Life :
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
