What are the responsibilities and job description for the Desktop Support – Level 1 Technician (MAC-D) position at American Info Systems, LLC?
Desktop Support – Level 1 Technician (MAC-D)
(Move, Add, Change & Decommission)
American Info Systems LLC is currently recruiting ON-CALL technicians and entry-level trainees to assist with Level-1 hands-on tasks. Qualified candidates will be primarily engaged to assist with disconnecting and reconnecting computers for AIS clients undergoing a relocation of their corporate workspace. Technology relocations are our core-competency and we feel that the in-field experience is a valuable stepping-stone for candidates looking to emerge into the technology sector.
Required Skillset for All Applicants (Experienced Technicians & Trainees):
- Good communication skills both written and verbal. (English)
- Respect for client property, workspace, privacy, security measures and best-practices.
- Strong work-ethic, polite, well mannered, willing to learn, diligent, responsible, energetic and able to take direction.
- Motived to learn and execute our model which has demonstrated proven success in the IT sector for nearly 2 decades.
- Able to work independently or as part of a team.
- Possess a basic understanding of computer peripherals (i.e. monitor, CPU / desktop / tower, laptop, dock and printer)
- Familiar with safely working with basic hand-tools such as allen-keys, pliers and a power-screwdriver / drill.
Required Skillset for Experienced Technicians:
Note: Both Experienced Technicians and Trainees will undergo an introductory / onboarding phase to properly acclimate them with the AIS model and associated processes. Those who possess the skill-set below will undergo a technical evaluation by AIS Operations and may qualify for other opportunities with the firm. Potential opportunities and any associated compensation will be reviewed and presented formally by AIS Human Resources at the discretion of AIS.
Note: Both Experienced Technicians and Trainees will undergo an introductory / onboarding phase to properly acclimate them with the AIS model and associated processes. Those who possess the skill-set below will undergo a technical evaluation by AIS Operations and may qualify for other opportunities with the firm. Potential opportunities and any associated compensation will be reviewed and presented formally by AIS Human Resources at the discretion of AIS.
- Survey: familiar with capturing basic information such as hostname, IP, last logged in user and monitor configuration for systems running a current Microsoft Windows Desktop OS (i.e. Windows 7). Able to document peripheral devices, obtain printer configuration data and capture a photo of a user workstation.
- Disconnect / Reconnect: able to efficiently disconnect, package for transport and reconnect workstations consisting of multiple-monitors, (1) or more PC’s and/or laptops / docking stations and associated peripherals.
- Telephones: able to disconnect, reconnected and login (if applicable) to VOIP telephones. Familiar with connecting and testing wired and wireless headsets and placing a basic test call.
- Monitor Arms: able to convert monitors from monitor-stands to monitor arms. Familiar with adjusting monitor arms and routing cables through cable managers if applicable.
- Cable Management: able to neatly route and manage cables using Velcro®, wire-loom or similar products and cable-managers built into the furniture.
- Quality Assurance: able to login to a workstation, test network connectivity (obtain / change IP address, ping a device or IP, access the web), configure monitors using the OS or video-card utilities and test printers / peripherals.
- Support: able to provide desk-side Level-1 support to users after a move / relocation event. Able to map-printers, arrange desktop icons and communicate pending issues to the appropriate party for escalation.
Technology & Tools: (Provided by Trainee / Technician)
- Smart-phone capable of mobile email
- Technicians multi-screwdriver
- Scissors / shears
- Flashlight (recommended)
AIS Provisions
- On-the-job training & basic reference materials
- Access to 24/7/365 Helpdesk & Operations Hotline for support and escalations
Pre-Requisites
- High School Graduate or equivalent, retirees and college students welcome to apply
- A basic understanding of common computer equipment and peripherals
Other On-Demand Opportunities
If desired, qualified personnel may participate in other opportunities at AIS such as:
If desired, qualified personnel may participate in other opportunities at AIS such as:
- On-Site Liaison (Vendor Escort) – Details available after initial application and engagement
- Desktop Support – Level 2 Engineer (Helpdesk – Desktop, Server & Network)
- Move Coordinator / Project-Manager
Recognized Value Adds
- Experience in the Financial Sector / Trading Floors
- Management / Helpdesk experience
- Familiarity with Variable-Height / Height-Adjustable furniture
- Basic knowledge of tracing / patching (From IDF infrastructure to desk)
- Laptop with Microsoft Office Suite
- Tablet
- Power-screwdriver / cordless drill
- Valid Driver’s License and vehicle
Compensation
- $18 - $21 per/hour Based upon experience and skillset
Salary : $18 - $21
