What are the responsibilities and job description for the Senior Business Process Analyst position at American Institutes for Research?
A company is looking for a Senior Business Process Analyst focused on IT Service Desk process improvements.Key ResponsibilitiesCollaborate with Technical Support Services Managers to manage IT help desk process improvement projectsContinuously evaluate and refine help desk processes to align with organizational goalsProvide training and support to IT staff on new processes and toolsRequired QualificationsMaster's Degree in MIS, Business Management, or related field with 5 years of project management experience, or Bachelor's degree with 7 years of experiencePrior experience leading or managing an IT Helpdesk or IT Service DeskKnowledge of contemporary information technologies and cloud-based servicesProject management certification (PMP, CAPM) is desired but not requiredBusiness analysis and structured systems analysis certifications are a plus but not required
