Agency Support Specialist

About Us:

American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years.  We have also rated among the Top Workplaces in the USA by USA Today for the past four years.

A Day in the Life:

Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.americanintegrityinsurance.com.

Title: Agency Support Specialist 

You'll Report To: Client Services & Agency Support Supervisor

What You'll Do:

The Agency Support Specialist will work directly with the agent to create and make changes to the agency profiles. He/she will provide excellent customer service to the agent over the phone and via email.

You'll be Responsible for:

• Responding to inquiries and questions from agents via email and phone.
• Providing agents accurate information.
• Researching and resolving issues.
• Answering calls professionally and expediently.
• Providing administrative, general office and clerical services as required.
• Participating in projects/assignments that support the company.
• Maintaining the superior level of customer service.
• Processing all non-renewals accurately and efficiently. 
• Maintaining timeliness and compliance when dealing with an Agent of Record. 
• Participating in departmental audits and maintain proper documentation.

What You'll Need to be a Top Candidate:

Education: Associate’s Degree preferred.

Experience: Two (2) years of personal lines insurance experience, or combination of education and experience.  Prior agency management or agency services experience at an insurance carrier preferred.

Licensure:  None required. 

Knowledge:                       

• Demonstrated skills in the use of computer software applications. 
• Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit. 
• Familiarity with various types of insurance policies preferred.

Skills:                                 

• Salesforce experience preferred.
• Proven ability in customer service required. 
• Ability to communicate interpersonally with individuals and groups via telephone and in writing. 
• Ability to communicate effectively with a wide variety of technical / professional / consumer clients. 
• Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information.
• Ability to balance timeliness and accuracy.
• Ability to listen and communicate clearly while maintaining proper confidentiality. 
• Strong decision-making and problem solving skills. 
• Ability to innovate regarding methods and approaches to existing and future work processes.
• Ability to be resourceful in information gathering and assess information for the best possible decision.