What are the responsibilities and job description for the Claims Operations Manager position at American Integrity Insurance Company of Florida, Inc.?
American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years. We have also rated among the Top Workplaces in the USA by USA Today for the past four years.
A Day in the Life:
Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at https://careers.americanintegrityinsurance.com.
What You'll Do
- Manage the Claims Support Team in daily claims support functions and claims processing to assist the Claim’s Teams.
- Manage SIU Team – fraud investigations, fraud plans and compliance, fraud prevention.
- Manage Subrogation recovery process and support successful recovery.
- Manage the Water Mitigation Review Team.
- Assist in Claims Vendor Management processes and needs for Claims specific vendors.
- Assist with Claim’s Reports and Data.
- Identifies and addresses coverage, underwriting and legal issues.
- Evaluates processes and procedures related to the claims support team and implements efficient strategies to provide world-class service and support.
- Reviews, evaluates, counsels, and coaches staff.
- Documents and maintains appropriate records of performance.
- Conducts, assists in or supervises employee orientation and identifies and participates in on-going training and development needs of all team staff.
- Reviews all reserves and payments within established authority.
- Assists in establishing and improving accurate and timely reserving procedures.
- Communicates quality and service standards to staff and vendors.
- Assists and trains adjusters in the recognition and investigation of fraud, subrogation, and/or salvage.
- Establishes effective procedures for the timely resolution of claims.
- Continuously evaluates and improves the overall effectiveness of the unit, including developing and improving workflow to optimize functionality.
- Reviews and supervises claim handling throughout the unit.
- Identifies and advises management of trends, problems and issues, as well as recommended courses of action; recommends to management new ideas for continuous process improvement.
- Leads by example in professional knowledge and development.
What You'll Need to be a Top Candidate
Education: Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.
Experience: Seven (7) to ten (10) years of experience, at least 3 of which must have been in a role with direct management of claims personnel in personal lines property and casualty insurance.
Licensure: State of Florida 520 or 620 license required. Completion of insurance courses such as AIC, SCLA, or CPCU preferred.
Skills:
- Strong technical knowledge of claims management and claims operations.
- Excellent oral and written communication, including presentation skills.
- Advanced proficiency in Microsoft Office products with strong knowledge of Excel.
- Knowledge and proficiency with Tableau preferred.
- Leadership, management, and motivational skills.
- Understanding of Claims Vendor Management Structure.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Outstanding negotiation skills.
- Ability to communicate effectively with a wide variety of technical / professional / consumer clients.
- Ability to work independently and in a team environment.
- Ability to meet or exceed defined metrics and performance competencies.
- Understanding of IICRC (certification is a plus)
- Related Insurance designations preferred (CPCU, AIC, etc)
