What are the responsibilities and job description for the Client Retention Manager position at American Integrity Insurance Company of Florida, Inc.?
About Us:
American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years. We have also rated among the Top Workplaces in the USA by USA Today for the past four years.
A Day in the Life:
Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at https://careers.americanintegrityinsurance.com.
What You'll Do
- Manage Retention team to ensure targets are delivered through people management, performance review, reward and individual recognition.
- Utilize data to formulate strategic targets for retention campaigns, and provide measurable progress against goals.
- Provide innovative ideas and suggestions to improve our market presence.
- Manage, develop, coach, and motivate the Retention team to develop their skills to ensure that a high professional standard is achieved and retention goals are met.
- Recruit and onboard new staff into team focusing on strong sales competencies and ensure that they perform well through coaching and monitoring skill.
- Build a sales culture and customer centric atmosphere among the team members.
- Partner with the VP to create goals for agents to help them reach their maximum potential for retention.
- Serve as liaison between agents and organization regarding retention and follows up on agency issues.
- Represent company at trade association meetings and events to promote product and organization.
- Deliver sales presentations to potential agencies and principals.
- Report essential product information, changes, or adjustments needed, including agent feedback, to the Product Department.
- Monitor and communicate the activities (such as filings) and products of the competition to appropriate internal partners. Promotes the maximization of the organization's competitive position in the marketplace.
- Other duties as assigned.
What You'll Need to be a Top Candidate
Education: Bachelor’s Degree (B.A. or B.S.); or related experience and/or training; or combination of education and experience.
Experience: 3-5 years experience Business Development in Property and Casualty Insurance required. Leadership experience required.
Skills & Knowledge:
- Polished communication skills with skill in interpersonal relationships including client de-escalation.
- Experience meeting commitments to clients and managing client relationships.
- Experience in communicating with varied organizational tiers and customer types.
- Exceptional analytical and problem-solving skills.
- Proven leadership skills
- Presentation skills including delivery to clients and varied organizational tiers.
- Ability to work individually and in a team environment to meet company and client needs.
- Understanding of market and competition as well as the business implications of decisions.
- Experienced and Knowledgeable in the principles and methods for promoting and selling products and services.
- 2-20 License, or ability to obtain 2-20 license within first 30 days, required.
- Intermediate User- Microsoft Word, Excel, Outlook and Salesforce.
