Systems Engineer (Virtual Server)

American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years.  We have also rated among the Top Workplaces in the USA by USA Today for the past four years.

A Day in the Life:

Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.americanintegrityinsurance.com.

Job Title: Systems Engineer (Virtual Server)

You'll Report to: Director of Infrastructure and IT Operations

The Systems Engineer is responsible for maintaining all virtual machine host hardware as well as the servers that are hosted there. Maintaining critical updates to remain secure and efficient operation of all systems for day-to-day operations. This position will also serve as a position backup resource for other System Engineers, primarily within the role of storage and backup.

• Manage the enterprise virtualized server hypervisor, currently VMWare and responsible for the ESXi hardware host environment
• HPE MP Block Storage environment monitoring and management responsibilities
• Cloud Storage environment monitoring and management responsibilities
• Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance.
• Implement and maintain backups, security, and redundancy strategies.
• Identify potential issues and implement the best possible solutions.
• Craft custom scripts, increasing automation for IT processes.
• Enable faster and smarter business processes and implement analytics.
• Communicate with stakeholders to identify requirements and implement solutions in a service development cycle.
• Use expert-level administration and optimization of hosts and servers to ensure high availability and appropriate resource management.
• Standardize and automate processes and monitor, using scripting technology.
• Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks.
• Conduct high-level root-cause analysis for service interruption and establish preventive measures.
• Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing.
• Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures.
• Install, configure, and test operating systems, application software, and system management tools.
• Ensure the highest level of systems and infrastructure availability.
• Plan and implement system automation for increased efficiency.
• Collaborate with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
• Deal with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.
• Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.

Education: Bachelor’s Degree in Computer Science/MIS or equivalent years of experience in similar position. 

Experience: Two (2) to Five (5) Years of technology and/or IT experience.  Property and casualty insurance industry experience preferred.

Skills and Knowledge:

• Three to five years’ experience designing, installing and managing virtual server environments and storage arrays
• PowerShell scripting expertise.
• Strong AD knowledge with a proficiency in GPO creation/troubleshooting.
• Experience with Windows Server 2016/2019 environments and applications.
• Experience with AWS Workspaces and Azure & Azure AD.
• Experience with Microsoft SCCM, SCSM, Deployment Toolkit, WSUS, SharePoint and, SQL, and VMWare.
• SolarWinds and other network/systems monitoring tools preferred.
• Ability to quickly analyze issues in order to provide and implement the best possible solutions.
• Strong problem-solving skills and attention to detail.
• Experience researching technical issues and implementation of resolutions.
• Excellent written and verbal communication skills, relating to both technical and non-technical staff.
• Ability to work individually and in a team environment and to provide assistance, instruction and training.
• Ability to focus, execute and to provide excellent customer service.
• Relevant certifications such as MSCE, MCSA, CCNA preferred but not required.