Service Desk Analyst

About the Role:

We are seeking a Service Desk Technician (L1/L2) with a strong focus on Microsoft services to support our IT operations. This role requires a hands-on professional who can manage ticketing systems, SaaS-based Microsoft environments, and endpoint security tools. The candidate should be comfortable working onsite in North County, Del Mar Heights, or Torrey areas initially, with potential flexibility for remote work later.

Key Responsibilities:

• Provide L1-L2 IT support with a strong emphasis on Microsoft services (SharePoint, Azure, SaaS-based Microsoft environments).
• Manage ticketing systems and respond to user requests in a timely and efficient manner.
• Deploy, configure, and troubleshoot new computer setups and IT equipment.
• Support and maintain ManageEngine and endpoint security tools such as SentinelOne Antivirus.
• Ensure cultural fit and a professional, laid-back approach to IT support.
• Collaborate with internal teams to provide an excellent IT service experience.

Required Qualifications & Skills:

• 2 years of experience in an L1-L2 Service Desk role.
• Strong knowledge of Microsoft services (Azure, SharePoint, SaaS-based environments).
• Experience with ManageEngine, ticketing systems, and endpoint security solutions.
• Proficiency in computer setup, troubleshooting, and IT hardware/software management.
• Ability to work onsite in San Diego (North County, Del Mar Heights, Torrey area).
• Strong customer service and communication skills.

Nice to Have:

• Familiarity with SentinelOne Antivirus and other security tools.
• Previous experience in a corporate IT support environment.
• Ability to adapt to a hybrid work model after the initial onsite period.

Why Join Us?

• Work with a dynamic and professional team in San Diego.
• Gain hands-on experience in Microsoft enterprise environments.
• Opportunity for a long-term contract with potential extensions.
• If you're a Microsoft-savvy IT professional looking for an exciting opportunity, apply today!