What are the responsibilities and job description for the Desktop Support Engineer position at American IT Systems?
Job Details
Role: Desktop Support Engineer
Location: Houston, TX (Must work all 5 days a week onsite and be willing to travel to different CNP locations in Houston)
Duration: 3 Months Contract
Position Overview:
The role involves planning, scheduling, and executing the replacement of end-user devices, ensuring minimal disruption while maintaining data security, asset tracking, and compliance with IT policies. The candidate will work closely with stakeholders to coordinate deployments, decommission old devices, and provide end-user support.
We are seeking a Desktop Support Engineer with hands-on experience in laptop refresh projects. This role will focus on device deployment, user profile migration, troubleshooting, and asset management during a large-scale hardware refresh initiative. The candidate will be responsible for installing, configuring, and supporting new laptops. This role also requires travel to remote locations as part of the deployment process.
Key Responsibilities:
Perform end-to-end OS deployments
Configure user profiles and ensure a smooth onboarding experience.
Transfer user data securely from old to new devices.
Troubleshoot hardware/software issues during deployment.
Coordinate with end users to ensure minimal downtime.
Maintain detailed records of deployments and issues.
Provide post-deployment support and escalate major issues as needed.
Adhere to project timelines and quality standards.
Travel to remote office locations as required for onsite deployments.
Salary : $20 - $30
