Operations and Systems Support Specialist

American Landmark Apartments is currently seeking an experienced and motivated Operations and Systems Support specialist to support all existing and future system applications in AL's systems application portfolio.

You will assist in the support, planning, and implementation of system application projects to deliver required functionality to business units as well as managing processes from acquisition to sale.

Your “Day to Day” at American Landmark:

• Manage system service request queue monitor and fulfill business and product support requests
• Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
• Provide support and recommendations to various corporate and community application users
• Assist with training to property and corporate level users on all systems and applications
• Manage the testing, debugging and administering application systems
• Collaborate closely with IT team and support vendors to understand the architecture and design and as warranted submit change requests for system improvements
• Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post-implementation reviews.
• Recommend and implement system changes and enhancements
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact
• Comply with and help create/update policies and procedures.
• Manage weekly and monthly reporting requirements for on site teams, corporate level employees, and investors

Qualifying Accomplishments:

• 5 years experience with RealPage property management systems required
• Experience in RealPage product support and administration is required
• Experience in training RealPage products is highly desired
• Experience in all Entrata products is highly desired
• Proficient knowledge of RealPage property management systems including but not limited to OneSite Leasing & Rents, LRO, Online Leasing, Doc Management, Financial Suite, Erenter Plan, etc.

What American Landmark Offers You:

• Market competitive salary
• Comprehensive insurance coverage to include Medical, Life, Dental, Vision, Long and Short-Term Disability
• Three weeks’ paid vacation per year
• Industry competitive bonus structure
• Education/Tuition Reimbursement
• 401K Retirement Plan w/ 4% match
• 30% rent discounted apartment
• Cell phone allowance

Background & drug screening are a requirement.

We are an equal opportunity employer.