What are the responsibilities and job description for the Customer Service Rep position at American Leak Detection?
YOU ENJOY helping customers. You're upbeat, organized and a self-starter able to work in a dynamic environment with limited oversight. You thrive in fast-paced, busy work environments. You expertly juggle numerous tasks while keeping the big picture in mind. Your colleagues revel at your ability to think through the tiniest of details. You're always taking note because nothing slips through the cracks. You're rarely caught without a smile on your face. You enjoy supporting team members and build relationships quickly. You take pride in creating an organized office environment. The mission of American Leak Detection is to find leaks in a manner that is non-invasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers while providing the best leak detection services in the world. What we offer :
- Salary / Wage : Starting pay $15-$16, depending on experience
- Team environment
- Opportunity for advancement which would include full-time benefits Responsibilities :
- Answering calls from customers including homeowners, insurance adjusters, management companies, plumbers, contractors, and commercial businesses.
- Describing our leak detection services, preparing work orders, schedule and dispatch technicians, relay work orders, messages, and information to and from technicians.
- Data Entry.
- Organizing and filing daily electronic paperwork.
- Manage multiple tasks and handle high-stress situations.
- Complete assignments by a deadline.
- Ability to deal with high call volume, take notes and record information accurately such as customer's name, address, service needs, etc. Qualifications :
- Strong computer skills, including Word, Excel, and other software programs.
- Strong Customer Service skills : Your voice tone is friendly, confident, and reassuring. Honesty in communication is required.
- Mathematical Skills : Applicant must have the ability to calculate figures and amounts, such as discounts and percentages, and have the ability to apply basic math concepts.
- Attention to detail
- Excellent communication skills
- Ability to multitask
- Preferred experience working with maps
- Must be 18 years of age or older
- Be able to come in to the office
- Education Level : High School or higher We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15 - $16
