What are the responsibilities and job description for the Accounts Receivable / Collections Specialist position at American Leather Operations LLC?
Job Title: Accounts Receivable / Collections Specialist
Department: Finance
Location: Plant 5
FLSA Status: Non-Exempt
Schedule: Monday – Friday 8:00 AM – 4:30 PM
Overtime may be required beyond the posted work schedule and may vary on a weekly basis.
SUMMARY
Accounts Receivable / Collections Specialist is responsible for providing outstanding customer service during the collection process. Work closely with customers and internal staff to handle outstanding accounts receivables balances. Responsible for resolving overdue invoices and completing full invoice processes. This position directly reports to the Director of Credit.
PRIMARY RESPONSIBILITIES
- Monitor Accounts receivable and identify overdue accounts
- Maintain detailed records of contacts with delinquent customers as well as record of payments collected from customers
- Contact customers with past due accounts to collect the debt
- Escalate where applicable internally
- Prepare reports for write offs, possible bad debt, and red flags while attempting to collect debt
- Resolve customer issues and complaints with invoicing
- Monitor and resolve chargebacks and short payments.
- Submit regular reports on status of unpaid accounts and repayment progress
- Cross training for other credit and accounts receivable functions
- Work with the Customer Service department to resolve pending credit memos and unpaid invoices which affect accounts receivable balances.
- Understanding of specific projects, objectives, and scopes
- Completes the invoicing process, including Transportation Insight, Bill of Lading scans, sales invoicing, Miscellaneous, and Freight.
- All other duties as assigned.
KNOWLEDGE, SKILLS & EXPERIENCE
- Patience and stress management
- Problem solving skills
- Ability to organize and prioritize tasks and projects
- Basic knowledge of AS400, Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint
- Review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections
- Team Player
- Must have excellent interpersonal, organizational, and communication (both written and oral) skills
- Minimum 1–3-year experience in related areas as an individual contributor
- Working knowledge of commercial and credit collection guidelines and compliance of Anti-trust guidelines
- Uphold company policies and comply with legal regulations
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
