What are the responsibilities and job description for the Customer Service Representative position at American Leather Operations LLC?
JOB TITLE: Customer Service Representative
DEPARTMENT: Administrative
FLSA STATUS: Non-Exempt
LOCATION: Corporate Campus, Conover N.C.
SCHEDULE: Monday - Friday 8 am - 4:30 pm or 8:30 pm – 5:00 pm
Overtime may be required beyond the posted work schedule and may vary on a weekly basis.
Since 1969, the mission of LEE Industries has been to create innovatively styled, high quality furnishings while adhering to a set of values that focus on our customer, the community, and the environment. Our love for furniture is contagious and that is why we are unable to resist creating the best upholstery product available, all made in the USA!
LEE associates are our most valued asset. We would not be who we are today if it were not for our associates. We are successful because we have caring and highly skilled craftsmen that are the best in their field. LEE associates are offered the opportunity to learn and grow in their career.
Overview of Responsibilities:
- The Customer Service Representative will report to the Customer Service Manager, work directly with the Team Leader, Sales Representatives, and Customers via phone calls, and emails.
- Able to multi-taskwork in a fast-paced professional concentrated environment.
- Respond to customer inquiries regarding shipping, availability, production availability, price quotes, and production information.
- Input repair orders using company software, input quotes, and data entry.
- Able to make decisions to facilitate the resolution of customer issues.
- Assist Account Executive Team leader as needed.
- All other duties as assigned.
Qualifications:
- 3 years Customer Service experience required with furniture manufacturing experience preferred.
- Excellent communication skills, organizational skills, and detail oriented.
- Microsoft Office, Word, Excel, Power Point, Outlook, and IBM notes knowledge.
- Able to work with different types of personalities and different levels of management in an open team environment.
- Able to work independently.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
