What are the responsibilities and job description for the Specialist II - ECC Sales Support (Bilingual) position at American Lebanese Syrian Associated Charities?
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
About Us: At St. Jude Children's Research Hospital, we are dedicated to saving children's lives through groundbreaking research and exceptional care. Our mission is to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. Join us in making a difference in the lives of children and their families.
Job Description: We are looking for a passionate and dedicated Bilingual Donor Relations Specialist to join our team. In this role, you will be responsible for building and developing relationships through various channels (including but not limited to phone, email, chat, text, and social media) with individuals, businesses, and organizations in support of our mission. This position requires fluency in both English and Spanish.
Essential Job Functions:
- Build and develop relationships with volunteer coordinators and donors through various communication channels, including inbound/outbound phone calls, emails, chat, and text.
- Provide support to volunteer coordinators and donors, using independent judgment to reschedule calls and send email communications as needed.
- Engage donors through active communication, quickly building rapport and anticipating their needs.
- Educate and train donors and volunteers on fundraising campaigns and events.
- Assist with marketing research projects and document feedback from volunteers and donors.
- Monitor feedback trends and report to leadership, maintaining accurate records and documentation.
- Research information to assist donors and volunteers, manage email inboxes, and troubleshoot online and offline fundraising channels.
- Participate in daily Enterprise Contact Center operations, which may require additional work shifts outside of scheduled work hours, including nights, weekends, and holidays.
Job Requirements:
- Strong customer focus and interpersonal skills.
- Fluency in both written and oral English and Spanish.
- Proficiency in compiling and responding to emails, chats, and texts.
- Ability to listen, understand, and accurately input information into various software programs.
- Proven ability to build relationships using excellent communication and negotiation skills.
- Proficiency in computer skills, call center data entry, and knowledge of Microsoft Office Outlook, Word, and Excel.
- Knowledge of internet-based applications and mainstream social media products such as Twitter, Facebook, and Skype.
- Ability to use call center telephony systems.
- High school diploma or equivalent, with at least 1 year of sales, customer service, or call center experience.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible working hours and remote work options
- A collaborative and inclusive work environment
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
