What are the responsibilities and job description for the Sr. Liaison – Sustainer Experience (Memphis, TN or Remote in USA) position at American Lebanese Syrian Associated Charities?
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
We are seeking a dynamic and experienced Senior Liaison – Sustainer Experience to lead key initiatives aimed at enhancing sustainer cultivation and maximizing donor value. This role involves tracking, monitoring, and identifying trends to boost sustainer donor engagement. The successful candidate will be responsible for developing, planning, and implementing multichannel strategies and campaigns across various platforms to improve donor experience and increase sustainer value.
Key Responsibilities:
- Lead key initiatives in support of ALSAC’s strategic plan by driving long-term value of the sustainer donor audience through effective cultivation strategies.
- Oversee the development, execution, and performance tracking of multichannel (mail, email, phone, etc.) strategic campaigns to meet audience goals.
- Collaborate with internal teams to create strategies for current sustainers within other enterprise campaigns. Utilize data storytelling and negotiation skills to gain buy-in from teams outside the performance marketing division.
- Partner with external stakeholders and call centers to achieve defined KPIs.
- Monitor the progress of multiple processes and campaigns, assess results, measure success against goals, and pivot where necessary. Communicate insights to the appropriate teams or individuals in a timely manner.
- Participate in the sustainer enterprise task force, taking a leadership role in driving value and engagement.
- Consult on annual budgeting and monthly forecasting based on current active sustainer audience trends and monthly gift value.
- Represent ALSAC-St. Jude's Children's Research Hospital in all areas, reflecting positively on the hospital and our fundraising organization.
Skills and Qualifications:
- Proficient in using data to guide the creation and execution of strategies to increase performance.
- Experience in leading multichannel marketing campaigns (mail, email, phone, SMS/text).
- Ability to build relationships with internal and external teams and individuals to accomplish goals.
- Familiarity with subscription or loyalty program strategies or knowledge of recurring gift campaigns.
- Excellent verbal and written communication skills, with the ability to influence others.
- Bachelor's Degree and 5 years of relevant experience.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
