Operations Coordinator/Dispatcher and Locksmith

American Lock & Key, an established family-owned locksmith firm operating since 1988, is seeking a personable, enthusiastic, responsible and engaged problem solver who is highly motivated to exceed performance standards as a dispatcher/locksmith. You must have a happy personality and a positive and friendly attitude when speaking to customers and co-workers. Must be available to work Monday through Friday 8am-5pm.

Duties and responsibilities include but are not limited to:

• Answering customer calls and booking jobs
• Dispatching jobs to technicians in the field
• Giving effective sales presentations in person and over the phone.
• Providing exceptional customer service and building professional relationships.
• Assisting walk-in customers by cutting keys and selling store merchandise.
• Servicing locks, keys, and safes
• Quickly learning and using company and industry specific software applications as well as standard e-mail, word processing and spreadsheet programs.
• Preparing company correspondence, letters, estimates, legal notices and emails
• Taking the initiative to assist with basic cleaning of facility and store areas to maintain clean facility appearance as needed.
• Retail management, taking inventory, maintaining displays, restocking and organizing merchandise.

Skills and Qualifications

• Excellent written and verbal communication skills
• Ability to manage time efficiently by prioritizing and working independently while multitasking with minimal supervision.
• Clear reasoning and organizational skills.
• Quick learner, note taking skills with ability to retain information and details and to follow up on tasks.
• Ability to work effectively under pressure and maintain a positive attitude while welcoming criticism and understanding its benefit for growth.
• Will and able to work weekends and be on call for night dispatching at home.
• Ability to pass security clearance and have a clean drug test.
• High school diploma or GED minimum education.
• Over 3 years previous sales or customer service experience or equivalent combination of education and experience.
• Ability to maintain a clean and well-groomed appearance while on duty per company policy.

To be the best in our industry, we have to have the best people working for us. Providing the right work environment is important to us. We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded.

Please contact May at 818-705-3664 to schedule an in-person interview. Looking to hire for immediate start.

Job Types: Full-time, Part-time

Pay: $800.00 - $1,500.00 per week

Schedule:

• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Commute:

• Tarzana, CA 91356 (Required)

Ability to Relocate:

• Tarzana, CA 91356: Relocate before starting work (Required)

Work Location: In person

Salary : $800 - $1,500