What are the responsibilities and job description for the HelpLine Specialist position at American Lung Association?
A company is looking for a Specialist, HelpLine.Key ResponsibilitiesAnswer incoming calls related to Asthma and COPD education, providing proactive counseling on chronic lung disease managementProvide written and oral translation between English and Spanish, and maintain documentation for each callDevelop and implement chronic lung disease programs and participate in local, state, and national seminars for skill enhancementRequired QualificationsBachelor’s Degree in a health-related field or equivalent combination of education and work experienceCertification as a registered respiratory therapist or registered nurse with 5-7 years of proven experience3-5 years of experience in developing and implementing community awareness and education programs related to chronic lung diseaseFluency in English and Spanish preferred, with strong translation skillsAbility to manage a high volume of inbound and outbound calls in a call center environment
