Manager Conference Services

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Manager Conference Services on our Corporate Services team. This is a onsite position reporting into our Chicago, IL office, requiring 5 days a week in the office.

As Manager Conference Services, you will manage day to day Conference Center and Catering operations. Train and develop staff to comply with established department standards.

RESPONSIBILITIES:

Conference Center and Catering Operations

• Manage conference center and catering staff, providing operational support and training
• Responsible for keeping staff updated on all policies and procedures.
• Update, maintain, and make recommendations to conference services standard operations procedures
• Oversee Audio/Visual staff ensuring client requirements and equipment needs are met.
• Oversee Audio/Visual inventory maintenance and serve as backup contact with outside vendors for all firmware updates and daily operations.
• Assist Catering Supervisor with catering and room/event setup to ensure proper planning and execution. Assist with room reservations and problem solving as needed.
• Maintain all vendor relationships. Responsible for keeping up with industry trends.
• Monitor the weekly purchase of food, beverages, and supplies ensuring purchases are within budget.
• Ensure all payments are made in a timely manner, and EOM accruals completed on time.
• Oversee incoming stock workflow including in receiving, dating, and storing.

Staff Management & Development

• Lead, mentor and provide management oversight for staff Responsible for setting objectives, evaluating performance and developing staff
• Identify opportunities for advancing staff skills

May include other responsibilities as assigned

REQUIREMENTS:

• Associate's degree preferred or a minimum of 3 year's experience in event planning and/or hospitality management required.
• Minimum 5 years hospitality/ culinary experience required.
• Minimum 3 years supervision experience required.
• Knowledge of Windows 10, Microsoft Office (Word, Excel, Adobe Reader and Outlook) required.
• Audio/Visual experience preferred.
• Knowledge of all food sanitation and safety procedures with basic safety and food serving certifications required.
• Must be extremely service oriented, dependable and communicate with all levels of staff and management.
• Exceptional time management and organizational skills.

The salary range for this position is $81,600 - $108,120. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in a bonus plan. To learn more about the American Medical Association’s benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION