What are the responsibilities and job description for the Customer Success Coordinator position at American Medicals?
About Us:
Here at American Medicals, we are a small, but mighty, growing medical supply company. We have a trusted reputation for delivering top-notch products and exceptional customer service. Our team thrives on collaboration, a shared solution-oriented mindset, and constant improvement as we grow. Whether the office is buzzing with activity or offering a calm space to focus, we believe in flexibility and helping our employees grow. If you’re looking for a place where your talents will be valued and expanded, we’d love to have you join us here at American Medicals.
The Role:
Are you a natural problem solver with a positive attitude? If so, we’re looking for you to be our next Customer Success Coordinator! In this role, you’ll be the cornerstone of customer interactions, handling a mix of administrative, operational, and customer support responsibilities to ensure a seamless experience for everyone involved.
What You’ll Do:
- Serve as the primary point of communication for customer order placement and general inquiries
- Coordinate the customer journey by triaging tasks to the correct department upon customer order placement
- Escalate customer issues or complaints to the appropriate party
- Follow up with appropriate departments to ensure customer fulfillment process is moving forward in accordance with company timing standards
- Record meeting notes, collaborate to form action plans and keep track of action items
- Perform administrative tasks, such as filing, data entry, scheduling, and record maintenance
- Implement, track, and oversee customer journey
- Be an engaged team player, providing feedback on current processes and suggest improvements
- Lean into other departments when support is needed. As a small business, sometimes all hands are needed on deck!
Core Qualities:
- A patient, empathetic communicator who thrives on creating positive customer experiences.
- Ability to work well in ambiguity. We are a growing company and continue to optimize our processes!
- Ability to find a way, when the way has not yet been created!
- A problem-solver that takes initiative to address challenges proactively.
- Strong organizational skills with the ability to multitask effectively.
- A self-starter who works well independently but also contributes positively to team dynamics.
- A growth mindset and eagerness to develop within the role and company.
Qualifications:
- At least 1 year of customer service experience (preferred).
- Strong proficiency with office software (e.g., Microsoft Office Suite) and the ability to learn new tools quickly.
- QuickBooks experience or familiarity with medical supplies is a plus but not required.
- Ability to commute reliably to the office or relocate before starting.
