What are the responsibilities and job description for the Customer Service Manager position at AMERICAN METALS SUPPLY LLC?

American Metals Supply, LLC is a rapidly expanding metals distributor headquartered in Tampa, FL, serving the southeastern United States. Our sales and distribution centers are strategically located in Tampa, FL, Charlotte, NC, Jacksonville, FL, Loxley, AL, and Tomball, TX. Founded by a team of seasoned professionals with extensive experience in the aluminum market, we are committed to delivering exceptional products and services to our customers. Our mission is to supply quality aluminum products with the best service, at the right value to our customers while providing a safe, rewarding workplace to all employees. As we continue to grow, we are looking for talented individuals to join our team and help us reach new heights. If you are a highly skilled professional seeking to advance your career in a dynamic and supportive environment, American Metals Supply, LLC is the place for you. Together, we can achieve great things.

Our company is seeking a Customer Service Manager to be located at our Tampa, FL branch that will lead and develop our Inside Sales team at the Tampa branch. This position will play a pivotal role in coaching, organizing, and driving the team’s efforts to maximize sales growth while delivering exceptional customer service.

Customer Service Manager Responsibilities :

Team Leadership & Development :

Lead, mentor, and develop the Inside Sales team to achieve individual and team sales targets.

Provide ongoing coaching, feedback, and performance evaluations to improve productivity and effectiveness.

Foster a positive, collaborative, and results-driven work environment.

Sales Strategy & Execution :

Collaborate with senior management to develop and implement sales strategies tailored to the market.

Identify and pursue opportunities for sales growth within existing accounts and new business segments.

Monitor key sales metrics and generate reports to track progress and identify areas for improvement.

Customer Relationship Management :

Ensure the Inside Sales team delivers exceptional customer service and builds lasting relationships with clients.

Handle escalated customer inquiries and resolve issues efficiently.

Partner with customers to understand their needs and provide tailored solutions.

Operational Efficiency :

Organize and streamline the Inside Sales team’s workflow to ensure maximum efficiency.

Coordinate with other departments, including operations and logistics, to ensure seamless order fulfillment.

Manage inventory levels in collaboration with the operations team to meet customer demand.

Training & Development :

Create and execute training programs to enhance product knowledge, sales techniques, and customer service skills.

Keep the team updated on market trends, competitor activities, and new product offerings.

Perform other duties as assigned.

Customer Service Manager Requirements :

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (preferred).

5 years of experience in customer service and / or inside sales, with at least 2 years in a management role.

Strong leadership and coaching skills, with a proven ability to inspire and develop teams.

Experience in the building products industry is preferred.

Excellent communication, negotiation, and problem-solving skills.

Proficiency in CRM software and Microsoft Office Suite.

Ability to analyze sales data and develop actionable strategies.

Strong organizational skills and attention to detail.

Customer Service Manager Benefits :

401(k) & matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

American Metals Supply is an equal employment opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Drug-Free Workplace.

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