Customer Service and Office Coordinator

Job Title: Office Assistant

Location: American Modular, Gray MaineJob Type: Full-Time 37 hours, Tuesday - Saturday

About Us:

American Modular is a leading modular home dealership specializing in high-quality, customizable homes. We are committed to providing exceptional customer service and guiding our clients through the home-buying and design process with expertise and care. Our team is passionate about helping families find their dream homes with innovative solutions tailored to their needs.

Job Description:

We have an immediate opening for a full-time, motivated, and customer-focused Office Assistant to join our team. This role combines customer service and administrative support. The ideal candidate has a strong interest in home design and construction, excellent communication skills, and a passion for helping clients create their perfect living space.

Responsibilities:

• Greet and assist customers, providing a warm welcome and offering informative tours of modular homes to showcase features and answer questions.
• Assist sales staff by preparing sales packets, organizing client files, and following up on customer documents.
• Assist customers in designing their modular homes, offering expert advice on layouts, finishes, and customization options.
• Provide exceptional customer service by addressing client inquiries, concerns, and requests in a timely manner.
• Maintain knowledge of modular home models, pricing, financing options, and industry trends.
• Collaborate with construction and design teams to ensure smooth project execution.
• Support general office operations, including answering calls, scheduling appointments, filing, data entry, and maintaining client records including but not limited to accurate records of purchase agreements, contracts, floorplans, permits, and other necessary documentation.
• Coordinate appointments and follow-ups for the sales team, service crews, and delivery/install teams.
• Light housekeeping to make sure the office and models are clean and presentable.

Qualifications:

• Previous experience in customer service and home design preferred.
• Knowledge of the Google Suite and Microsoft Office, including Word and basic Excel.
• Knowledge of office equipment.
• Knowledge of modular or manufactured homes, real estate, or construction is a plus.
• Ability to understand floor plans and home design concepts.
• Proficiency in basic computer applications and CRM software.
• Highly organized and detail-oriented with the ability to multitask.

Requirements:

• Must be dependable and available to work Saturdays!
• Ability to work independently as well as part of a team.
• Excellent verbal and written communication skills.
• Positive attitude and team-oriented mindset.
• 3-5 years of experience in a Customer Service/Administrative environment.
• Clean record.
• Driver’s license.

Benefits:

• Competitive salary.
• Ongoing training and professional development opportunities.
• Friendly and supportive work environment.
• Opportunities for career growth within the company.
• Health insurance and retirement benefits.
• Paid time off and holidays.

If you are motivated to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 37 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22