Guide Program Manager

GUIDE PROGRAM MANAGER

Boulder, CO 

Department: Mountain Guide

Employment Type: Full-Time Exempt

Minimum Experience: Manager / Supervisor

Compensation: $60,000 - $69,000 Annually

AMERICAN MOUNTAIN GUIDES ASSOCIATION 

MISSION

To be the leader in education, standards and advocacy for professional guides and climbing instructors. 

VISION

We support AMGA members in providing the public with exceptional climbing and skiing experiences and instruction. 

CORE VALUES

Respect: 

Valuing the uniqueness of each individual, honoring diversity and cultural competency. 

Integrity: 

Dedicated to honesty, strong moral principles, and pride in our craft. 

Stewardship: 

Responsible for taking appropriate care of natural resources and our organization. 

Excellence:

Committed to upholding AMGA standards and providing exceptional service to AMGA members and the public. 

Summary of Position:

The Guide Program Manager is responsible for overseeing the management and success of AMGA’s Guide Programs. This key position works within the Mountain Guide Program team to manage all aspects of Mountain Guide Program logistics at the AMGA. From coordinating schedules and resources to troubleshooting any issues that arise, this position is vital for maintaining the flow and success of AMGA’s programs, ensuring educational initiatives run seamlessly and effectively.

The successful candidate will have strong communication, problem-solving, and decision-making skills, as well as exceptional attention to detail and a demonstrated ability to organize, plan and implement. 

Core Functions:

• Manage all aspects of Mountain Guide Program logistics to ensure AMGA Guide Programs run smoothly and effectively from start to finish
• Maintain, manage, and grow AMGA’s permit portfolio of 30 permits that allow public lands access for programs
• Problem solve and support field staff when issues arise on programs
• Support AMGA Instructor Team members and AMGA students 

Responsibilities | Program Management & Communication

• Oversee three Mountain Guide Program enrollment periods annually, and work alongside the Technical Director and Assistant Technical Director to process applications 
• Manage 30 public land permits to ensure AMGA permits are in good standing; permit stipulations are followed in the field; and estimated use reports, post use reports, and payments are submitted by applicable deadlines 
• Oversee Mountain Guide Program information in the AMGA database and on the AMGA website to ensure program details, schedules, instructors, rosters, student statuses and program openings are always up to date
• Coordinate Instructor Team staffing for AMGA programs including the management of a yearly staffing request, ongoing scheduling changes, and new openings that arise 
• Track Instructor Team WFR/CPR, LNT, and other required certifications and paperwork to keep current information on file for all Instructor Team members
• Uphold AMGA’s enrollment, cancellation, transfer and refund policies  
• Serve as a primary point of contact for students on AMGA Mountain Guide Programs and provide exceptional customer service including timely and professional responses to phone and email inquiries
• Troubleshoot challenges such as field injuries, student or instructor concerns, access issues, venue changes, etc. that may arise on field programs and assist students and instructors when needed
• Assist Instructors with accessing helicopter drops, ski areas, inclement weather venues (climbing gyms, sheltered crags, etc.), and other on-course logistics as needed, ensuring all required paperwork is completed in advance
• Track, analyze, and forecast Guide Program statistics and trends; prepare a monthly report on Guide Program, as well as, three annual reports for the Board of Directors 

Responsibilities | Organizational Support & Leadership

• Supervise the AMGA Guide Program Coordinator 
• Participate in monthly Mountain Guide Program Team meetings and help to coordinate tasks to support upcoming programs and deadlines
• Contribute to the ongoing development of operational procedures, workplace policies, resources, and systems for admin and field staff 
• Work to improve and implement resources for students and Instructor Team members that support AMGA’s curriculum and student learning outcomes
• Assist with special events throughout the year such as member events and Instructor Team training
• Other duties and responsibilities as assigned

Requirements

• 3-5 years of professional program administration experience; experience in the guiding industry preferred
• Experience managing public land use permits is strongly preferred
• Exceptional team worker with strong verbal and written communication skills
• Strong customer service ethic and willingness to go above and beyond to help AMGA stakeholders
• Exceptional attention to detail with the ability to manage multiple projects simultaneously
• Ability to collaborate with a geographically distributed team and also work independently with minimal supervision
• Ability to work a consistent 40-hour week along with occasional evenings and weekends when issues arise on field programs
• Proficiency in computer programs such as Google Suites & Microsoft Office
• Experience with CRM database such as Salesforce, website CMS such as Webflow, and email marketing software such as Mailchimp preferred 

Compensation

• $60,000.00 - $69,000.00 Annually 
• 401(k) retirement plan with 4% employer match after 6 months
• Generous time off including paid holidays, 3 weeks of vacation, & biweekly half-day Fridays
• 100% coverage of Medical and Dental Insurance
• Participation in outdoor industry pro-deals
• A flexible work environment with a hybrid in person model—this position is based in Boulder, CO and required to be in person a minimum of 2 days per week once past the introductory period. 
• Relocation reimbursement is not available.

TO APPLY:

Please send a cover letter and resume to employment@amga.com with “Guide Program Manager” in the subject line, no later than March 30, 2025. No calls please.

The AMGA offers the opportunity to work with a dynamic and engaged team of outdoor enthusiasts in a growing and successful non-profit organization. The AMGA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.