Full-Time Teller

Job Description

Job Description

Description :

GENERAL DESCRIPTION :

The Teller will be primarily responsible for assisting customers in their day-to-day transactions, maintaining a cash drawer, closing bank as necessary and answering the telephone in a courteous and professional manner.

ESSENTIAL FUNCTIONS OF JOB :

1. Provide excellent customer service at all times.

2. Handle deposits, withdrawals, cashier checks, and credit card advances; this duty is performed daily.

3. Balance and maintain cash drawer.

4. Perform opening and closing procedures as assigned.

5. Perform end of day recap in absence of Head Teller.

6. Close checking and savings accounts as necessary.

7. Process night deposits. This duty is performed daily.

8. Answer telephone in a courteous manner.

9. Accept loan payments.

10. Stock desk / teller supplies.

11. Process Cash Collections.

12. Process incoming and outgoing collections.

13. Scan and balance daily work.

14. Process savings bonds being cashed in.

15. Fill out CTRs as required.

16. Perform any other duties as assigned.

Requirements : REQUIRED SKILLS :

1. Must be knowledgeable in the use of office equipment, (i.e. computers, copiers, scanners, multi-line phones, etc.; regular use of desktop computer and related banking software.

2. Possess immediate skill level at word processing / typing; and basic skills using 10-key, alpha-numeric data entry and databases.

3. Mental awareness, alertness and adaptability to office work routines.

4. Must possess excellent time management skills and the ability to prioritize work.

5. Must pay attention to detail.

6. Communication Skills : Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to effectively communicate information and respond to questions in person-to-person situations, with customers, the general public and other employees of the company.

7. Mathematical Skills : Ability to add, subtract, multiply and divide numbers. Ability to perform such mathematical skills using money and other forms of measurement.

8. Critical Thinking Skills : Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

9. Employee Contact : Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present of discuss data, but only as it pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision.

10. Public Contact : Regular contact with patrons, either within the office or in the field. May involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

11. Accuracy : Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses or embarrassment to the company. The possibility for error is always present due to the requirements and repetition of the job.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

While performing the essential functions of this job, the Teller is continuously required to sit, stand, talk or hear; they regularly sit, use hands to handle or feel and frequently are required to reach with their hands and arms and occasionally stand, walk, climb or balance. The Teller may occasionally lift, move, push or pull up to 25 pounds and frequently lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate.

REQUIRED EXPERIENCE : High school degree or GED equivalent; emphasis on office skills, customer service and cash handling; plus 12-18 months of related experience and / or training or equivalent combination of education and experience.

REPORTING RELATIONSHIP :

This position reports directly to the VP / Teller Operations at the Main Branch. The VP / Teller Operations reports to the Executive Vice President / Operations, who reports to the President / CEO of American National Bank & Trust.

DISCLAIMER :

This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the organization.

This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice.