Loan Servicing Representative

Job Description

Job Description

Description :

LOAN SERVICING REPRESENTATIVE :

The Loan Servicing Representative manages and maintains the bank’s core system with new or updated loan information, ensuring proper and accurate records. Responsible for making sure proper funding gets to the appropriate party for processing. As well as assisting operations staff with inquiries regarding updates and changes made to a loan. Must display courteous and professional customer service in person, email and on the telephone.

ESSENTIAL FUNCTIONS OF JOB :

1. Commercial / Residential Draws.

2. Wire processing.

3. Process indirect ACH Fundings.

4. Loan Email Mailbox distribution.

5. Assist inquiries from borrowers and lenders regarding billing and payoffs.

6. Customer Service Calls / Correspondence.

7. Submit funding items to posting sheet for processing.

8. Scan / File appreciate documents to proper record keeping systems.

9. Perform all other duties as required and assigned by the Manager.

Requirements : REQUIRED SKILLS :

COMMUNICATION SKILLS : Ability to read, write and understand English; ability to speak clearly, confidently and effectively when greeting customers, clients or vendors; Must possess excellent interpersonal and customer service skills.

CRITICAL THINKING SKILLS : Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists; ability to utilize common sense understanding in order to carry out written or verbal instructions; ability to deal with problems involving several known variables in situations of a routine nature.

SUPERVISION RECEIVED : Must be able to work under limited supervision; standard practice enables the employee to proceed alone on routine work, referring to any questionable cases or issues to direct supervisor.

PLANNING : Considerable responsibility with regard to general assignments in planning time, method, manner and / or prioritizing tasks; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. Must possess excellent organizational skills and attention to detail.

DECISION-MAKING : Performs work operations which permit frequent opportunity for decision-making of minor importance which would affect the work operations of co-workers and the organization’s clientele.

MENTAL DEMAND : Very close mental demand; multiple tasks requiring very close and continuous attention and a high degree of concentration and focus to limit errors. Must be able to work effectively while multi-tasking in a high-volume environment.

PUBLIC CONTACT : Regular contact with patrons; involves furnishing and obtaining information for purposes of informing those they have business with; must exercise sound judgment on the type of visitor needing attention and the proper way to handle each one. Be confident in face-to-face interactions with clients, COI’s, prospects and guests; greet each visitor and offer refreshments.

EMPLOYEE CONTACT : Regular contact with co-workers within the department, office or enterprise, which will require coordination of efforts generally in the normal course of performing duties; requires tact in discussing problems, presenting data and making recommendations.

ACCURACY : High level of accuracy required; processes and communications must maintain a degree of confidentiality; responsible for setting up, monitoring, reviewing and maintaining personal trust accounts on trust accounting system; must pay special attention to tasks requiring repetitive input and / or review; as a proofreader, attention to detail is critical.

TRAINING : Must stay up to date on all regulatory and departmental training.

MATHEMATICAL SKILLS : Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc. Must possess the ability to apply concepts, such as fractions and ratios. Must be able to add, subtract, multiply and divide numbers.

PROBLEM-SOLVING : Identify, define, analyze and learn about the problem; understand what others’ interests are and be ready to satisfy those interests. List options, pros and cons and evaluate each one.

USE OF MACHINES, EQUIPMENT AND / OR COMPUTERS : Must be proficient with 10-key (by touch); alpha / numeric data entry; spreadsheets, word processing, basic typing and excellent PC skills. Experience with scanning, copying, faxing, email, etc.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

While performing the essential functions of this job, this position is regularly required to sit, stand, talk or hear; use hands to handle or feel and frequently are required to reach with their hands and arms and occasionally stand, walk, climb or balance; may occasionally lift, move, push or pull up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate.

REQUIRED EDUCATION and EXPERIENCE :

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 12 to 18 months related experience and / or training. Or equivalent combination of education and experience.

REPORTING RELATIONSHIP :

This position reports directly to Chief Credit Officer / Senior Vice President. The Chief Credit Officer / Senior Vice President reports to the Chief Operations Officer / Executive Vice President, who reports directly to the President / Chief Executive Officer of American National Bank & Trust.

DISCLAIMER :

This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the organization.

This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice.