Entry-Level Customer Service Representative

At American National, we are dedicated to providing exceptional service to our customers during their times of need. We are looking for a compassionate and detail-oriented Customer Service Representative to join our First Notice of Loss (FNOL) team. As an FNOL Customer Service Representative, you will be the first point of contact for customers reporting a loss. Your primary responsibility will be to gather all necessary information to initiate the claims process efficiently and empathetically. You will play a crucial role in ensuring our customers feel supported and informed throughout the process.

What You’ll Do

• Answer incoming calls and emails from customers reporting a loss.
• Collect and document detailed information regarding a loss.
• Provide clear and accurate information about the claims process.
• Ensure timely and accurate data entry into the claims management system.
• Communicate with internal teams to facilitate the claims process.
• Maintain a high level of customer service and professionalism.
• Handle sensitive information with confidentiality and care.

What You’ll Need

• High school diploma or equivalent is required; additional education or certifications in customer service or insurance is a plus.
• A minimum of two years of customer service experience
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to handle stressful situations with empathy and professionalism.
• Proficiency in using computer systems and software applications.

What Will Set You Apart

• Prior experience in a call center or high-volume customer service environment.
• Bilingual skills would be helpful.
• Strong technical aptitude; training and experience with Microsoft Office products

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.