What are the responsibilities and job description for the SCO - Life/Annuity - Customer Service Representative II position at American National Insurance?
Elevate Your Career as a Customer Service Representative II at American National!
Are you ready to make a difference in the world of customer service? Do you thrive in a supportive environment that values your growth and development? If so, we want you to join our team!
Why You’ll Love Working With Us
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Are you ready to make a difference in the world of customer service? Do you thrive in a supportive environment that values your growth and development? If so, we want you to join our team!
Why You’ll Love Working With Us
- Customer-Centric Role: Focus on helping customers without the pressure of sales targets.
- Career Growth: Take advantage of our robust training program and clear career progression.
- Fantastic Benefits: Enjoy a generous paid time off package, fitness and educational support, and a casual dress code that lets you be yourself.
- Be the First Point of Contact: Handle incoming calls, accept payments, confirm policy information, and manage account changes, all while aiming for first-call resolution.
- Provide Accurate Information: Deliver valid and complete information to authorized parties, including policy details and coverage options.
- Process Applications: Efficiently receive and complete applications from clients or field associates.
- Collaborate with Underwriting: Keep the underwriting department informed of any changes to risk.
- Manage Payments: Review and post premium payments, and become an expert in our policy systems.
- Create and Modify Payment Plans: Set up auto-drafts, handle billing, and manage payment plans.
- Reinstate Policies: Identify funds needed for lapsed policies and ensure all paperwork is completed.
- Support Projects: Assist with various assigned projects to keep things running smoothly.
- Training Program: 8:30 am – 5:00 pm CST, Monday-Friday.
- Post-Training Schedule: 7:00 am – 6:00 pm CST, Monday-Friday. Your start-time preferences will be considered but cannot be guaranteed. Full-time employees are expected to work a minimum of 37.50 hours per week.
- Required: High school diploma or equivalent.
- Preferred: Experience in call centers or customer-focused roles (Insurance, Banking, Finance, Retail, Food Service). Bi-lingual skills are a plus!
- Positive Phone Disposition: Communicate confidently and effectively with clients.
- Strong Cognitive and Multi-Tasking Abilities: Handle multiple tasks with ease.
- Quick Learner: Absorb and retain information quickly.
- Team Player: Work effectively in a team-focused environment.
- Attention to Detail: Ensure accuracy and follow-up on tasks.
- Passion for Customer Service: Provide top-quality service and take pride in managing calls from start to finish.
- Tech-Savvy: Navigate multiple computer programs simultaneously.
- Commitment to Learning: Stay informed about our company and the products/services we offer.
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
