Host/Hostess

Overview
A Host/Hostess presents a positive first impression of friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or equivalent and/or experience food & beverage or related field preferred.

CORE WORK ACTIVITIES

Ensuring Exceptional Customer Service

Responsibilities and essential job functions include but are not limited to the following: * Greet incoming and departing guests warmly with a genuine smile and eye contact. * Uses visual cues to seat guests in either the bar or dining area depending on their preference. * Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff. * Promptly answers incoming calls to the restaurant and provide appropriate service. * Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate. * Tends to special guest needs and requests. * Observes guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).

Other responsibilitiesA Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the Host/Hostess include:

• Must be able to read menus * Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance * Must be able to clearly communicate guests’ needs to Servers, Bussers, Managers, etc. * Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests * Must be able to walk and stand during the entire shift * Must be able to reach, bend, stoop and wipe * Must be able to articulate clear greetings and farewells to guests * Must be able to understand requests for assistance * Must be able to carry trays or supplies (10-30 lbs.)
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of

ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift.

Marginal Responsibilities

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Long hours sometimes required.
• Light work-exerting up to 30lbs or force occasionally, and/or 10lbs of force frequently or consistently to lift, push, pull or otherwise move objects.

Able to stand for extended periods of time.

Mental Requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful & high-pressure situations, maintaining composure & objectivity.
• Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.
• Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Ability to Commute:

• Niagara Falls, NY 14303 (Required)

Work Location: In person

Salary : $16 - $17