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Club Lounge Attendant

American Niagara Hospitality
Niagara Falls, NY Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/2/2025

Job Summary
We are seeking a dedicated and friendly Lounge Attendant to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services and ensuring a welcoming atmosphere in our lounge area. This role is essential in enhancing the overall guest experience at our resort, and the successful candidate will possess strong communication skills and a passion for customer service.

Duties

  • Greet guests warmly upon arrival and provide assistance as needed to ensure a pleasant experience.
  • Maintain cleanliness and organization of the lounge area, including seating arrangements and refreshments.
  • Assist guests with inquiries regarding hotel services, local attractions, and dining options.
  • Monitor guest satisfaction and address any concerns promptly to enhance guest relations.
  • Collaborate with front desk staff to ensure seamless communication regarding guest needs.
  • Provide information about resort amenities and activities to enhance the guest experience.
  • Handle special requests from guests with professionalism and care.
  • Ensure compliance with health and safety standards within the lounge area.

Requirements

  • Previous experience in guest services or hospitality is preferred, particularly in a hotel or resort setting.
  • Strong customer service skills with a focus on enhancing guest relations.
  • Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.
  • Excellent communication skills, both verbal and written, with an ability to engage effectively with guests.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • A positive attitude, strong work ethic, and ability to work well in a team environment.
  • Attention to detail and ability to multitask in a fast-paced environment.

Join our team as a Lounge Attendant where you can make a difference in our guests' experiences while working in a dynamic and rewarding environment!

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

Salary : $17 - $18

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